FREQUENTLY ASKED QUESTIONS

I am receiving a run-time error.  What should I do?

Please see the Support section of this website.  It will explain the steps you should take if you experience one of these errors.

Is True Budget compatible with 64-bit versions of Excel?

Yes.  However, we have been unable to test it on a 64-bit version of Excel for Windows.  If you are running a 64-bit version of Excel for Windows and experience problems, please let us know.

Will you send me the password to unprotect one of the sheets?

Unfortunately, this is not something we are willing to do at this time.  There are many formulas on the various sheets, and we don't want anyone to accidentally delete them, as it would cause True Budget to no longer function properly.  Also, there are some hidden columns where there are calculations happening 'behind-the-scenes', and we do not want those to be visible.  However, we have made it possible to unprotect certain cells on the sheets.  Go into the main Options menu, and select the Sheet Protection tab.  Uncheck the sheets you want to be able to modify.  Technically this does not unprotect the sheets, but it will allow you to make changes to certain cells that were locked before, and also allows you to change things like background color of cells, font size, etc.

Excel has asked me if I want to 'Grant Access' to a certain folder.  Why is this?

​Due to a limitation of Excel for Mac 2016 and above, you must give Excel permission in order for it to be able to access certain folders on your computer.  Please do grant it access if it asks you.

True Budget says it will expire on December 31, 2020.  What happens then?

After that date, you will no longer be able to make changes to the budget sections of the file.  However, you will be able to continue actualizing any budgets you have already created.

​​What if I want to continue using True Budget after the file expires?

We plan to release a new version of True Budget before December 31, 2020.  Please come back to our website before that date to check for a new version.

​​If I use the file on a Mac and then email it to someone on Windows (or vice versa), will it work?

Yes, one of our goals was to make True Budget cross-compatible in this way.  However, there is is one caveat here.  Due to a bug in Excel for Mac 2016 and above, if a file is saved on that Excel version and then opened on Excel for Mac 2011 or Excel for Windows, Excel may crash when you attempt to create a PDF file.  We have made Microsoft aware of the issue, and hope to have a resolution soon.

​​Are you open to hearing suggestions as to how you can make True Budget better?

Yes, absolutely!  We strongly encourage everyone who uses True Budget to reach out to us and tell us how we can improve it.  You can email us at support@truebudget.net.