FREQUENTLY ASKED QUESTIONS
I am receiving a run-time error. What should I do?
Please see the Support section of this website. It will explain the steps you should take if you experience one of these errors.
Is True Budget compatible with 64-bit versions of Excel?
Yes. However, we have been unable to test it on a 64-bit version of Excel for Windows. If you are running a 64-bit version of Excel for Windows and experience problems, please let us know.
Why do I receive a message saying the cell or chart I am trying to change is on a protected sheet?
The are many cells in True Budget that you are not able to type into. However, any cell that you would need to type into should not be protected. If you feel there is a cell that you need to type into but cannot, you can try running the Repair Formatting tool. If that does not solve the issue, please email us and describe which cell(s) you are having the problem with.
Why doesn't the True Budget ribbon tab appear for me?
If you are using Excel 2011 for Mac, it is because that version of Excel does not allow for custom ribbon tabs. You will need to use the buttons on the Start Page. If you are on a more recent version of Excel for Mac, we have noticed that occasionally the ribbon tab won't appear right away, but eventually it will. We are not sure why this sometimes happens.
When I try to print or create a PDF file with True Budget, the pages are blank. Why is this?
This appears to be an occasional problem with Excel for Mac, but we have been unable to determine why it happens. Please restart Excel and try again. If that does not solve the issue, try restarting your computer.
Excel has asked me if I want to 'Grant Access' to a certain folder. Why is this?
Due to a limitation of Excel for Mac 2016 and above, you must give Excel permission in order for it to be able to access certain folders on your computer. It should only be asking you this if you are importing or exporting a file within True Budget, and in those instances, you will need to allow it in order for it to work properly.
When I close True Budget, why am I asked to enter a password?
This occasionally happens on Excel for Windows, and you will need to click 'Cancel' multiple times until the prompt goes away. Unfortunately, there are various reasons why this can happen, so the exact cause can be hard to determine. If you use Dropbox, go into the Preferences and set the Dropbox Badge to "Never show". If that does not resolve it, try closing Dropbox altogether. The problem can also be caused by an Excel Add-in. Try disabling any Excel Add-ins you have installed. If you are still experiencing the issue after trying these options, you may email us at: firstname.lastname@example.org
True Budget says it will expire on December 31, 2020. What happens then?
After that date, you will no longer be able to make changes to the budget sections of the file. However, you will be able to continue actualizing any budgets you have created.
What if I want to continue using True Budget after the file expires?
We plan to release a new version of True Budget before December 31, 2020. Please come back to our website before that date to check for a new version.
If I use the file on a Mac and then email it to someone on Windows (or vice versa), will it work?
Yes, one of our goals was to make True Budget cross-compatible in this way. However, there is is one caveat here. Due to a bug in Excel for Mac 2016 and above, if a file is saved on that Excel version and then opened on Excel for Mac 2011 or Excel for Windows, Excel may crash when you attempt to create a PDF file. We are attempting to speak to Microsoft about this issue, and hope to have a resolution soon.
Are you open to hearing suggestions as to how you can make True Budget better?
Yes, absolutely! We strongly encourage everyone who uses True Budget to reach out to us and tell us how we can improve it. You can email us at email@example.com.